Delete your Faida account and cloud data.

1. Before you request deletion

• Export records and download backups your business must keep.
• Complete pending payments, refunds, receipt deliveries, or sync work.
• Tell other workspace members if deleting the company workspace will remove their access.
• Decide whether you want to delete only your sign-in or the entire company workspace and cloud data.

If you only want to remove Faida from one device, deactivate or reset that device instead of deleting the account for the whole business.

2. How to request deletion

1. 01
   Open the secure deletion page

   Use Request account deletion, then sign in with your Faida Cloud account. You can also open this page from Privacy & account deletion inside the app.

2. 02
   Choose the scope

   Request deletion of your personal account. Owners can also select workspaces whose cloud records should be deleted.

3. 03
   Confirm with your password

   Enter your password on the secure Faida form and confirm the permanent deletion request. You do not need to call or email support.

4. 04
   Keep your confirmation

   Your request is recorded immediately with a reference and a target completion date within 30 days. Our team processes it and emails confirmation, including any records that must be retained and why.

3. What is deleted

For an approved full-account deletion, we delete or de-identify:

• your Faida portal sign-in, profile, sessions, and recoverable authentication data;
• workspace memberships and cloud device authorisations tied only to the deleted account;
• associated cloud-hosted operational records when the authorised request covers the whole company workspace;
• cloud backups under our control after the applicable backup rotation; and
• support or product records that are no longer needed for a lawful purpose.

Deleting one member’s sign-in does not automatically delete business records that belong to a workspace with other authorised members. A verified owner or authorised administrator must request deletion of the entire workspace.

4. What may be retained

We may retain the minimum information required for tax, accounting, payment, fraud-prevention, security, legal claims, or other mandatory recordkeeping. This can include transaction references, invoices, licence history, consent and deletion-request records, and security logs. Retained records are restricted to those purposes and are not used for advertising.

Copies already sent to app stores, payment providers, banks, customers, employees, or other third parties are controlled by those recipients and follow their own retention and deletion rules.

5. Data stored on your devices

A remote account-deletion request cannot erase local files from a device we do not control. After exporting anything you need, use Faida’s workspace reset or the operating system’s app-data removal controls on every device. Remove exported spreadsheets, PDFs, receipt files, and local backups separately. Uninstalling the app may remove app data from that device, but it does not by itself delete the cloud account.

6. What happens next

We record the request immediately and aim to complete it within 30 days. We verify authority before deleting a shared company workspace and inform you of any delay or legally required retention. Once deletion is complete, the deleted sign-in can no longer access the portal or cloud workspace. Protected backup copies disappear through the normal backup rotation rather than being used to restore the account.

If you have a privacy question before proceeding, read the Privacy Policy or email hello@algolab.africa.