Faida Support

When the shop needs an answer, start here.

Help for setup, activation, accounts, sync, printers, payments, privacy, and the daily work inside Faida.

Email support Read the documentation

A support toolkit beside a connected Faida device

A direct line to the team

What can we help you with?

Tell us what you’re trying to do and where you got stuck. For app questions, include your device and Faida version.

Already using Faida? Open Support in the app to keep your messages and our replies together.

You can also email hello@faida.app.

Your name

Email address

Phone number

Add an email address or phone number so we can reply.

What is this about?

Help with Faida

Your message

Please never send a password, PIN, payment card details, or private customer records. We use your details to answer this enquiry. Privacy policy.

One support address

Tell us what stopped the work.

Email support@faida.app. A clear subject and a few device details help us route the issue without asking you to repeat it.

App and devices

Setup, printers, scanners, and sync

Include the device type, operating system, Faida version, the screen you were on, what you expected, and the exact message shown. A screenshot is welcome if it contains no private customer or payment information.

Account and licence

Sign-in, activation, seats, and billing

Write from the email address on the account and include the business name. You may include a licence or order reference, but never send a password, one-time code, full card number, or mobile-money PIN.

Privacy and security

Data questions and security reports

Use “Privacy” or “Security” in the email subject. Describe the affected account or workspace and a safe way to contact you. Do not include passwords or payment credentials in the report.

Account deletion

Delete a sign-in or company workspace

Use the dedicated deletion page to understand the effect on local records, cloud data, other workspace members, and records we may be required to retain.

Open account deletion →

Self-service

The quickest paths are already documented.

Set up the first workspaceDocumentation → Pair a tablet and work offlineDocumentation → Understand security and continuitySecurity → Check what changed in the latest releaseChangelog → Read how information is handledPrivacy →

Still blocked? Email the Faida team.

Send the business name, device, app version, and the last step that worked. We will use those details to route the problem.

Download Faida Set up in four steps